What good is chat if it just takes you to a form that sends you back to Best Buy? Are you kidding?

[Risa]

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Detailed description：

[Blake_ASUS]

Hi Risa,
If you bought the laptop from Bestbuy, then the warranty service is provided by Bestbuy instead of ASUS.
So it is very likely that you key in the SN and then the system direct you to BestBuy automatically.
If you have any other concern, please let me know.
Thank you.