2 weeks ago
2 weeks ago
@rohit00
May I know the complete model of the laptop you are using?
How to find Model Name
Have you recently installed or upgraded the memory or SSD to a non-original one provided by us?
Regarding the reported issue, we recommend updating the BIOS and system to the latest version.
Alternatively, please refer to the following FAQ for troubleshooting steps.
[Windows 11/10] Troubleshooting - Blue Screen Errors in Windows (BSOD)
Sorry for any inconvenience it may be caused.
2 weeks ago
ASUS ZENBOOK 14 OLED UX3402ZA I7 1260P and all bios plus windows all update upto date already
2 weeks ago
@rohit00
If you have followed the FAQ for troubleshooting but the issue persists, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
a week ago
To fix the blue screen error try these fixes:
1. Update outdated drivers.
2. To update the Windows, press Windows + I > Update & Security > Windows Update > Check for Updates.
3. Run a malware scan to detect any virus attack.
4. Restart your device.