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ZenBook 15 faulty 3.5 mm jack?

GatoChupete
Star I

I bought a ZenBook 15 UM3504DA-MA444W. It seems like a good model, except for having an OLED screen. Not going to lie, I bought it because it looks beautiful.

To my surprise, when I tried it, my wired headphones didn't fit in the jack. They go in all the way, except for the last part. So, I decided to return the laptop and rebuy it during a sale. It still has the same problem.

Is this a known factory issue? The laptop doesn't detect the headphones, and the manual clearly specifies that it works for headsets with microphones, headsets, or microphones.

Bought it here: https://www.mediamarkt.es/es/product/_portatil-asus-zenbook-15-oled-um3504da-ma444w-156-28k-amd-ryze...

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@GatoChupete 
Could you please provide the brand, model, and a picture of the headphone plug you are using?
I have also sent you a message requesting your laptop serial number. Please provide it through the message so that I can further assist you by involving the technical team.
Sorry for any inconvenience it may be caused.