07-12-2024 03:07 AM
I bought a ZenBook 15 UM3504DA-MA444W. It seems like a good model, except for having an OLED screen. Not going to lie, I bought it because it looks beautiful.
To my surprise, when I tried it, my wired headphones didn't fit in the jack. They go in all the way, except for the last part. So, I decided to return the laptop and rebuy it during a sale. It still has the same problem.
Is this a known factory issue? The laptop doesn't detect the headphones, and the manual clearly specifies that it works for headsets with microphones, headsets, or microphones.
Bought it here: https://www.mediamarkt.es/es/product/_portatil-asus-zenbook-15-oled-um3504da-ma444w-156-28k-amd-ryze...
07-14-2024 06:03 PM
@GatoChupete
Could you please provide the brand, model, and a picture of the headphone plug you are using?
I have also sent you a message requesting your laptop serial number. Please provide it through the message so that I can further assist you by involving the technical team.
Sorry for any inconvenience it may be caused.