Asus Zenbook UM425 Plugged In Not Charging

[magn0l1axx]

System: Windows 11
Battery or AC: AC
Model: UM425
Frequency of occurrence: Today for the first time
Reset OS: Not sure how
Screenshot or video: No
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Detailed description：Hello! I have the exact same issue as per this discussion: https://zentalk.asus.com/en/discussion/35477/zenbook-um425ia-the-battery-wont-charge-and-the-battery...

I plugged in my laptop and noticed it was not charging and the lamp next to the charger is blinking. The laptop is working fine when plugged in.
I tried reinstalling the battery driver but it didn't help.
Please assist, the laptop is still in warranty.

MyASUS also identifies a problem with the adaptor.

[Blake_ASUS]

Hi there,
What is your BIOS version?
Please kindly update it if it is not the latest version.
You can enter BIOS and load default setting again if you are using the latest version.
Thank you.

[magn0l1axx]

Blake_ASUS

Hi there,

What is your BIOS version?

Please kindly update it if it is not the latest version.

You can enter BIOS and load default setting again if you are using the latest version.

Thank you.

View post

Hi there
I'm not 100% how to check that - can you let me know where to find it?
Thanks
Maggie

[magn0l1axx]

Blake_ASUS

Hi there,

What is your BIOS version?

Please kindly update it if it is not the latest version.

You can enter BIOS and load default setting again if you are using the latest version.

Thank you.

View post

Hi there
I managed to find out and the version of the BIOS is 309 which seems to be the latest version.
I entered BIOS and pressed F9 to load default settings but I'm not sure it worked as it's still not charging..
Thanks
Maggie

[Blake_ASUS]

Hello Maggie,
Please kindly send the device to our service center.
Thank you.