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Asus Zenbook NumPad does not turn on

Pbboom
Star I
System: Windows 11 22H2
Battery or AC: Both
Model: UM425Q
Frequency of occurrence: All the time
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Detailed description:
Hello dear Asus community,
I am facing an issue with my Asus Zenbook 14 (UM425Q) laptop. After using it for a while, I discovered that I was supposed to have the possibility to display a number pad on the touch pad, while pressing the touchpad top right icon for 1+ sec.
However, doing it has no effect: no numpad lights on.
Any idea of things I could check to investigate on the reason of the issue?
Thanks!
7 REPLIES 7

amossi10
Star II
Can you take a picture of the touchpad when pc is on?

Pbboom
Star I
Hello amossi10 and thank you for your quick reply.
I am a bit confused regarding your request. You are talking about a screenshot and... the touchpad. Did you mean a picture of the touchpad?

1671895463473869843669.jpg

amossi10
Star II
Yeah , thats what i have meant. A photo of the touchpad. The reason i asked it because some of the touchpad's dont support numpad feature , but as i can see , your model does support.
Have you tried install this driver?
ASUS NumberPad Driver 17.0.0.9
(It seems i cant copy paste the url here , but go on google , type your model and enter asus website - under support you will find this driver)
Hope it helps.

Pbboom
Star I
I tried to look at this driver based on my model, but sadly, only found the touchpad driver (V16.0.0.11 - PrecisionTouchPad_DCH_ASUS_F_V16.0.0.11Sub1_28610).
Sadly, installing it did not solve my issue. Any clue regarding the way to get the driver you are mentioning?
Thanks!