Asus Zenbook duo Ux482 Screen Resolution Issue

[MAKAO]

System: Windows 11
Battery or AC:
Model: Asus Zenbook Duo Ux482
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：

So i have got the laptop recently and i wanted to get a 125% scaling for the main display while keeping the second screen at 100% scaling. However regards which scaling i change, it automatically applies to both screens and i am unable to figure out how to stop this.
By default the screen scaling is set to 150% on main and 100% on the second screen. If you try to change scaling on either screens, it changes both...
Anyone got a solution for this?

[MAKAO]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/61454/asus-zenbook-duo-ux482-screen-resolution-issue

@MAKAO

Could you please tell me your product full model name?

https://www.asus.com/support/FAQ/1030673

Also, please tell me what system version you are currently using.

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-6...

Thank you.

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Hello Falcon,

My laptop model is ASUS Zenbook Duo UX482EGR. I am running windows 11 (Build 22000) home 64-bit.

I hope this is the answer to your question!!

[Falcon_ASUS]

MAKAO

https://zentalk.asus.com/en/discussion/comment/216287#Comment_216287

Hello Falcon,

My laptop model is ASUS Zenbook Duo UX482EGR. I am running windows 11 (Build 22000) home 64-bit.

I hope this is the answer to your question!!

View post

@MAKAO
I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

[MAKAO]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/216343#Comment_216343

@MAKAO

I will forward the information to the relevant department. We will keep you updated and your consideration will be very much appreciated.

View post

@Falcon_ASUS That is very much appreciated!!

[Falcon_ASUS]

MAKAO

https://zentalk.asus.com/en/discussion/comment/216574#Comment_216574

@Falcon_ASUS That is very much appreciated!!

View post

@MAKAO
Confirmed by the tech team, we use the same laptop to test, directly adjust the display ratio without adjusting the resolution. The display of the upper screen can be displayed at 125%, and the lower screen is maintained at 100%.
Because your problem may be caused by a system error, we would recommend that you try to restore the system to confirm.
[Windows 11/10] How to reset the PC and remove all of my personal files, apps and settings | Officia...Sorry for any inconvenience it may be caused. 

[MAKAO]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/216783#Comment_216783

@MAKAO

Confirmed by the tech team, we use the same laptop to test, directly adjust the display ratio without adjusting the resolution. The display of the upper screen can be displayed at 125%, and the lower screen is maintained at 100%.

Because your problem may be caused by a system error, we would recommend that you try to restore the system to confirm.

https://www.asus.com/support/FAQ/1013064/

Sorry for any inconvenience it may be caused. 

View post

@Falcon_ASUS
Hello, i did restore my system (reset) and the issue persisted. so i took it for to the service center for for a factory level new system copy, and i still have the same issue....!

P.s. i have not touched the display resolution on either screen during any of my attempts to change the scale, the resolution is the recommended one by default.