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asus zenbook 13 oled problems with keyboard

The keyboard stops working during operation. I tried reinstalling the driver and it still doesn't work.
After turning off the laptop for about 1 hour, the keyboard starts and stops again.
Asus UM325C Windows 10.
8 REPLIES 8

No it doesn't work, I tried this too, I also tried in safe mode, it didn't work either

Falcon_ASUS
Moderator
Moderator
nikolaidonchev81

No it doesn't work, I tried this too, I also tried in safe mode, it didn't work either


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@nikolaidonchev81
If the keyboard cannot be used in safe mode and BIOS,  I would suggest you bring back your laptop to our repair center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

RAJU_MSC_MATHEM
Zen Master I
nikolaidonchev81

No it doesn't work, I tried this too, I also tried in safe mode, it didn't work either


View post
At last step, go to bios, reset settings to default, save and exit,
Again check keyboard.
If does not work means, then take your laptop to nearest asus authorised service center

ASUS_Bot
Rising Star II
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