asus wifi

[mabdelrahman199]

Hi There
I have a ZenBook 13 Oled (i5-11th gen.) laptop... and I am facing a problem with the permanent disconnection of the Wi-Fi, noting that the Wi-Fi in the laptop is Intel WiFi 6- AX 201
where on the laptop its written Fast and stable ASUS WiFi Master, but indeed its not
how i could solve this probleme?

[mohamed_ouldbab]

I have the same laptop as you do UX325EA and I am facing the same issue, the settings become unresponsive and it's hard to switch networks most of times, if you find a solution pls tag me here

[Falcon_ASUS]

@mabdelrahman199 
What is the full model name of the laptop you are using? 
Are your BIOS and system updated to the latest?
Please refer to the following FAQ for troubleshooting.
Thank you.
How to find Model Name 
[Notebook/Desktop/AIO] How to use Windows Update in OS system and how to update BIOS through Windows... 
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems 

[mabdelrahman199]

Thanks for your reply
But in fact, I have tried many ways to fix this problem... but to no avail
Even the two methods that I sent before, I tried them before
I own a Zenbook 13 Oled UX325EA (11th Gen Intel(R) Core(TM) i5-1135G7), and when I upgraded Windows 10 to 11, I noticed this problem

[Falcon_ASUS]

@mabdelrahman199 
If the situation remains the same, I would suggest you bring back your laptop to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.