ASUS UX434FQC - Battery Issue (2h lasting)

[gman620]

System: win 10 pro
Battery or AC: battery
Model: Asus UX434FQC
Frequency of occurrence: all the time
Reset OS: idk what this is
Screenshot or video:
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Detailed description：I got this laptop for only 6 days and the battery life is far from promoted 13h, not even close so far. My batter life after normal use cant handle a single day. I had charging the laptop all night and today i was using it like total 2h and after that i've place it on sleep (closed the laptop) after 5-6h i couldnt turn it back on. After a full charge and 50% britghtness and medium battery setting i have like written 4h and in use time the battery drains faster than that maybe i have effective 2h max.
Please provide a solution for me on this one. I have the latest updates on all software.

[gman620]

Im sorry to say that is did yes. Much far from the promised 13h 😞
Thanx anyhow.
Thats why Lenovo and Dell cost more, because what you buy you get. Asus is selling fiction.

[Blake_ASUS]

Hello gman620,
So... you mean that it's just the battery usage indication is not correct?
if so, please kindly unplug the AC adapter, long press power button for 40 second,
then plug in again to see if it gets back.
If still not, please kindly update "BIOS" again.
Thank you.