ASUS Keeps Cancelling My Online Laptop Order

[chi2kbc]

How can I get ASUS to stop cancelling my laptop order? I ordered the Zepyher GX650PY laptop twice and each time I get an email from ASUS saying that it was cancelled a day later.  The email says go to the website and reorder. The credit card company approved the transaction both times and the amount was charged to my card. I have never had this much trouble try to order something online. My son also tried ordering the laptop and the same thing happened, twice! I don't know what else to do.

[chi2kbc]

Well my order was cancelled again first thing this morning. It seems like it is automatic. I reordered it from ASUS website again. My new order # is 10000218556. I called ASUS customer support and gave them the new order number. They open a case and said someone will email me.  N2303013626. I called my credit card company and they said that it is approved on their end, but ASUS keeps issuing  a credit back. The problem is on ASUS's end. Can you reach out to your contact and give him the new order number and case number? Thank You

[Falcon_ASUS · Accepted solution]

@chi2kbc 
I have passed your information to our service team at your location for confirmation.
Sorry for any inconvenience it may be caused. 

[chi2kbc · Accepted solution]

Thank you! The laptop has been shipped today. Thanks again for your help!

[tadzooks]

It’s happening to me too. I’m pretty aggravated about this crap. I’m 60 years old, why in the hell can I not order something from asus? I make $200,000 a year this is total bs. 

[ZenBot]

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