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X302 cannot connect to the bluetooth wireless headphone

Rising Star II
System: win10
Battery or AC:
Model: x302
Frequency of occurrence: every time
Reset OS: yes
Screenshot or video:
Detailed description:
my Sony WH-CH500 cannot connect my X302 laptop through bluetooth
Zenfone 3 max can connect. Zenfone 2 laser cannot connect, either.
Sony said this headphone is capable to connect the device with bluetooth 4.0

Rising Star II

Hello tim91214a,

I'm sorry these kind of compatibility can not be guaranteed.

You may try to update your Bluetooth driver from the supplier's website

hope it will work for you.

Thank you.

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So that's the final answer? It's not guaranteed for any products ASUS already sale? Nobody wants to buy a stuff which cannot connect other product...