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why i can't plugged in my earphone?

zrackerman
Star I
i've tried with other earphone but it still doesn't plugged in (Laptop ASUS K413EQ) and when I plugged it in, the jack didn't go too deep, there was a residue and I think that's the limit. but I really can't connect with any earphones.
1 REPLY 1

Falcon_ASUS
Moderator
Moderator
zrackerman

i've tried with other earphone but it still doesn't plugged in (Laptop ASUS K413EQ) and when I plugged it in, the jack didn't go too deep, there was a residue and I think that's the limit. but I really can't connect with any earphones.


why i can't plugged in my earphone?
@zrackerman
If you have tried to change to a different earphone, but it still cannot be used normally.
I would like to suggest you to bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.