i've tried with other earphone but it still doesn't plugged in (Laptop ASUS K413EQ) and when I plugged it in, the jack didn't go too deep, there was a residue and I think that's the limit. but I really can't connect with any earphones.
If you have tried to change to a different earphone, but it still cannot be used normally.
I would like to suggest you to bring back your laptop to our service center.
The following is the contact information:
Also you can contact the local service center for help. The following is the contact information:
Sorry for any inconvenience it may be caused.