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Vivobook Pro 14" Oled flickering or PWM

elice82
Star II

November 2021 brought a Vivobook 14" pro oled i5 K3400 in closed box.
I installed Linux on it, worked flawless.

I was restless behind the laptop. I developed headace and getting naucia sitting behind it.
Didn't know what it was. After 1 year of searching I think it is PWM. 
Setting the brightness on 100% isn't possible... too bright.

Contacting the local store Levix and Asus support resulting in it is my problem not theirs.
Searching online, resulting in more problems with the display.

You put something in the market but you're not responseble for it.

I'm stuck with this laptop that I can't use because I get sick from it.
And selling it now for 40% of it lost of it cost.

I'm very dissaponted at the local store and Asus.

I guess there won't be a next time... And my advice to people won't be Asus.
A disappointed customer.

Does somebody have an idea how to solve it?

23 REPLIES 23

Russia.

 

Falcon_ASUS
Moderator
Moderator

@elice82 
Since we have not tested the Linux system, we cannot guarantee its stability and compatibility with you. It is recommended that you install the system as a Microsoft system to confirm. Sorry for any inconvenience it may be caused. 

I aks before I bought it in the store if I could install Linux. He said absolutely. So I bought a closed box.
In the beginning not everything was working. Dual boot results in Sound popped out when playing a video Linux.

So only Linux. The LTS version was stable. So then it worked. But then I notice the problem as above mentioned. 
So did Asus update the bios?

I rather not install windows, pretty disapointed in the store and of Asus that leave you hanging.

@Falcon_ASUS  

I am using Windows 11
And I confirm the problem!

https://zentalk.asus.com/t5/vivobook/pwm/td-p/82711

 

@D_IMAN 
Since we cannot confirm the actual situation you encountered, we need your assistance to record a video to confirm, or you can go to the service center for further inspection. Sorry for any inconvenience it may be caused.