Unable to use a Headset (headphones + mic) on my VivoBook TP412UA

[AlbertoDomingue]

I'm trying to connect a headset (headphones + mic) on my TP412UA laptop on the 3.5 mm jack. Headset works on my other laptops and on my mobile devices but on my Vivo I cannot find if it supports dual connectors (like mobile headsets).
Is it possible? (I already tested my headset, and it works on other computers) - I could not find an answer on google or this site.
If possible, what are the steps to make it work

[Blake_ASUS]

Hello Alberto,
Please kindly send the device to our service center.
We need to adjust the jack for you.
Sorry for the inconvenience caused.
Thank you very much.