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Sample rate selection not available

D_IMAN
Rising Star II

Why can't I select the sampling rate for the built-in microphones, stereo mixer and headsets (including Bluetooth headsets)?

Notebook model N7400PC (X7400PC)

Realtek driver version V6.0.9231.1

Screenshots:

https://mega.nz/file/UAcWiKRZ#ytT2V6LibMyeTxlpvPfSFmWDOI3pJBI_k5WUl6iE_WI

https://mega.nz/file/IFdBnD5A#3_xygg0OsYi7bCDI6nYeJX9Y_HiAmvt8-lKN4BFW5b0

https://mega.nz/file/ldFCibqb#bxLZSNpFP9EzszkqxDt9qviZfCoY2xxQ7mOR5AJlcfg

 

6 REPLIES 6

Falcon_ASUS
Moderator
Moderator

@D_IMAN 
Could you please provide me with the BIOS version and operating system build number you are currently using? 
Have you tried removing the audio driver and reinstalling it?
Thank you.
[Notebook/Desktop/AIO] Troubleshooting - Sound (Speakers/Microphones) problems 

BIOS version 303 from asus website.

Windows version
22621.1778

Tried reinstalling the driver - didn't help.

@D_IMAN
I have forwarded the information to the relevant department.
We will keep you updated and your consideration will be very much appreciated.

@D_IMAN
After confirmation, it has been determined that this is due to Realtek's manufacturer/driver not providing access to the related options.
Sorry for any inconvenience it may be caused.