05-26-2023 01:00 AM
Why can't I select the sampling rate for the built-in microphones, stereo mixer and headsets (including Bluetooth headsets)?
Notebook model N7400PC (X7400PC)
Realtek driver version V6.0.9231.1
Screenshots:
https://mega.nz/file/UAcWiKRZ#ytT2V6LibMyeTxlpvPfSFmWDOI3pJBI_k5WUl6iE_WI
https://mega.nz/file/IFdBnD5A#3_xygg0OsYi7bCDI6nYeJX9Y_HiAmvt8-lKN4BFW5b0
https://mega.nz/file/ldFCibqb#bxLZSNpFP9EzszkqxDt9qviZfCoY2xxQ7mOR5AJlcfg
05-29-2023 06:30 PM - edited 05-29-2023 06:31 PM
@D_IMAN
Could you please provide me with the BIOS version and operating system build number you are currently using?
Have you tried removing the audio driver and reinstalling it?
Thank you.
[Notebook/Desktop/AIO] Troubleshooting - Sound (Speakers/Microphones) problems
05-30-2023 06:38 AM
BIOS version 303 from asus website.
Windows version
22621.1778
Tried reinstalling the driver - didn't help.
05-30-2023 08:12 PM
@D_IMAN
I have forwarded the information to the relevant department.
We will keep you updated and your consideration will be very much appreciated.
06-13-2023 08:35 PM
@D_IMAN
After confirmation, it has been determined that this is due to Realtek's manufacturer/driver not providing access to the related options.
Sorry for any inconvenience it may be caused.