NUMBER PAD IS A PAIN IN THE ASS

[ZT-24ed8348]

System:
Battery or AC:
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Frequency of occurrence:
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Detailed description：

[ZT-24ed8348]

Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/177744#Comment_177744

@ZT-24ed8348

If your model is M413 and Its touchpad is not sensitive, I would like to suggest you to bring back your laptop to our service center.

The following is the contact information: 

http://www.asus.com/support/Service-Center-All-Countries/

Also you can contact the local service center for help. The following is the contact information: 

http://www.asus.com/support/CallUs#

Sorry for any inconvenience it may be caused.

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Just a quick question, Is it that bad that I have to take it to the service center? I thought it was just a software issue.
The problem is that the number panel (touchpad) turns on and off intermittently, but it works perfectly for sensitivity.

[Falcon_ASUS]

ZT-24ed8348

https://zentalk.asus.com/en/discussion/comment/177804#Comment_177804

Just a quick question, Is it that bad that I have to take it to the service center? I thought it was just a software issue.

The problem is that the number panel (touchpad) turns on and off intermittently, but it works perfectly for sensitivity.

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@ZT-24ed8348
Yes, according to your description, this situation also needs to be checked at the service center. Sorry for any inconvenience it may be caused. 

[ZT-24ed8348]

HI super Zen... The problem was solved and it was exactly as you said. Now with a brand new number pad.
Thanks for your support.
Regards

[ZT-24ed8348]

Hi there super Zen. I have to say there is a new issue with the touchpad. Although it was replaced now it is performing a new issue, it suddenly freezes and does not work properly. A real pain in the ass.

[Falcon_ASUS]

ZT-24ed8348

Hi there super Zen. I have to say there is a new issue with the touchpad. Although it was replaced now it is performing a new issue, it suddenly freezes and does not work properly. A real pain in the ass.

View post

@ZT-24ed8348
If you enter the safe mode, does the situation still exist?
[Windows 10] How to enter Safe Mode | Official Support | ASUS GlobalIf the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience it may be caused.