NUMBER PAD IS A PAIN IN THE ASS

[ZT-24ed8348]

System:
Battery or AC:
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Detailed description：

[ZT-24ed8348]

HI there ASUS tech team. Hope you read my message. I´ve recently bought a vivobook with a built-in number pad which is intermittently on and off becoming really a pain in the ass.
I wondered why it is still a problem as I have read on the ZENTALK over 500 answers and comments about updating BIOS and so on. Please bear in mind that many of us neither understand nor manage how to work "inside" a machine.
I hope you find a quick solution to this troublesome issue.
Here is my email if any solution arises: pesaned@gmail.com

[Blake_ASUS]

Hi there,
We are able to help you shortly if you can specify your model name.
Thank you.

[ZT-24ed8348]

Hi. This is the model:
ASUS VIVOBOOK S14 (VivoBook 14 M413)

Hope you can support me and I finally reach the right solution and soon. Thanks

[Falcon_ASUS]

ZT-24ed8348

Hi. This is the model:

ASUS VIVOBOOK S14 (VivoBook 14 M413)

Hope you can support me and I finally reach the right solution and soon. Thanks

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@ZT-24ed8348
If your model is M413 and Its touchpad is not sensitive, I would like to suggest you to bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.