guharoyantik
Problem: Laptop only boots when i remove the battery connection to the motherboard and then reconnect it. No issues when restarting. Also happens if I keep the laptop in sleep mode for a long period.
Things I have tried:
- Reset bios settings
- Disabled fast boot on windows
- Disabled fast boot from bios
- Cleaned rams and the motherboard
- Re-installed all drivers
By not booting I mean that I don't get anything on the screen, no boot menu or windows loading, just the power indicator light is turned on. I couldn't find this exact issue on google. This didn't happen before I switched to windows 11 but not sure if it could be the cause. Also many threads online suggested changing battery but I get good battery backup. I would really appreciate any help or clues.
My system information:
OS Name Microsoft Windows 11 Home Single Language
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer ASUSTeK COMPUTER INC.
System Model X510UNR
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. X510UNR.309, 14-05-2019
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product X510UNR
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.1"
Time Zone India Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 10.5 GB
Total Virtual Memory 21.6 GB
Available Virtual Memory 15.4 GB
Page File Space 5.72 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Laptop won't boot unless I disconnect and reconnect the battery.
If you need to re-plug the battery, so that the laptop can be used normally. According to what you described, please contact ASUS repair center in the country of your residence:
. Sorry for any inconvenience it may be caused.
