Laptop won't boot unless I disconnect and reconnect the battery.

guharoyantikguharoyantik Level 1
edited November 2021 in VivoBook

Problem: Laptop only boots when i remove the battery connection to the motherboard and then reconnect it. No issues when restarting. Also happens if I keep the laptop in sleep mode for a long period.

Things I have tried:

  • Reset bios settings
  • Disabled fast boot on windows
  • Disabled fast boot from bios
  • Cleaned rams and the motherboard
  • Re-installed all drivers

By not booting I mean that I don't get anything on the screen, no boot menu or windows loading, just the power indicator light is turned on. I couldn't find this exact issue on google. This didn't happen before I switched to windows 11 but not sure if it could be the cause. Also many threads online suggested changing battery but I get good battery backup. I would really appreciate any help or clues.

My system information:

OS Name   Microsoft Windows 11 Home Single Language

Version   10.0.22000 Build 22000

Other OS Description   Not Available

OS Manufacturer   Microsoft Corporation

System Manufacturer   ASUSTeK COMPUTER INC.

System Model   X510UNR

System Type   x64-based PC

System SKU   

Processor   Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date   American Megatrends Inc. X510UNR.309, 14-05-2019

SMBIOS Version   3.0

Embedded Controller Version   255.255


BaseBoard Manufacturer   ASUSTeK COMPUTER INC.

BaseBoard Product   X510UNR

BaseBoard Version   1.0

Platform Role   Mobile

Secure Boot State   On

PCR7 Configuration   Elevation Required to View

Windows Directory   C:\WINDOWS

System Directory   C:\WINDOWS\system32

Boot Device   \Device\HarddiskVolume2

Locale   United States

Hardware Abstraction Layer   Version = "10.0.22000.1"

Time Zone   India Standard Time

Installed Physical Memory (RAM)   16.0 GB

Total Physical Memory   15.9 GB

Available Physical Memory   10.5 GB

Total Virtual Memory   21.6 GB

Available Virtual Memory   15.4 GB

Page File Space   5.72 GB

Page File   C:\pagefile.sys

Kernel DMA Protection   Off

Virtualization-based security   Not enabled

Device Encryption Support   Elevation Required to View

Hyper-V - VM Monitor Mode Extensions   Yes

Hyper-V - Second Level Address Translation Extensions   Yes

Hyper-V - Virtualization Enabled in Firmware   Yes

Hyper-V - Data Execution Protection   Yes


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