@Bhatia123
Please refer to the following questions related to your order.
Thank you.
How can I track my order?
All orders are dispatched with the use of a courier service, which allows you to track your parcel directly from the courier website. You can use your tracking number which is provided via email and enter this on the “Tracking” or “Track your item” option on the courier’s website. If you have not received your tracking number, please call us on 1300 278 788 (Mon-Fri 9:00am to 6:00pm AEST excluding Public Holidays).
When can I expect the delivery?
All orders should be delivered in the expected delivery window as specified on the delivery option, when selecting during the checkout process. If you have not received the goods in the specified delivery window, please call us on 1300 278 788 (Mon-Fri 9:00am to 6:00pm AEST excluding Public Holidays).
I’ve changed my mind and want to cancel my order. What should I do?
Please contact ASUS Support on 1300 278 788 immediately should you wish to cancel an order.
What is the response time for inquiries?
We aim to respond to all emails / inquiries within 1-2 business days. During busy periods, we may experience backlog of inquiries, but nonetheless will aim to respond as soon as possible.
Questions about order status?
Processing - The order has been sent to our warehouse for fulfilment. Your order will usually dispatch within 1 - 2 working days.
Shipped - The order has been fully dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.
How do I return my product?
Returns are permitted for refund or exchange and must be initiated by contacting our ASUS Support by phone on 1300 278 788.
