6 hours ago
After windows update installation Bios update was run automatically, I confirmed update, waited for completion and after i got confirmation of success I pressed enter key, laptop went black, and didn't show anything on screen afterwards. I have tried to hard reset it by disconnecting AC and holding power button for 30 - 40 seconds and reconnecting AC and pressing power button, but I still get black screen.
I have also tried to connect external monitor to HDMI, but also had no display output (monitor reported no signal).
Any Solution?? Taken to service center and they said needs to replace the motherboard since my warranty is expired, all this happend after the bios update provided from Asus!
19m ago
@kazzdirect
If you have already performed troubleshooting but the issue persists, we recommend you take the laptop to a service center for further inspection. As the product has its warranty period, if it exceeds the warranty, there will be a repair fee for repair services.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.