05-12-2024 05:55 AM
Hello, I have Vivobook S15 OLED S3502ZA. I am experiencing battery drain after shutdown on this new device. Now it usually drains 7-8% while shutdown per day but earlier there was only about 2% drain per 24hr during shutdown but Also one thing to mention that in battery usage, it shows "Screen on" time 'XX hours' even if the pc is shutdown during the period, as shown in the picture.
The picture shows battery stats for 7 days while it was shutdown.
I have applied disabled fast startup, hibernation, set performance to balanced mode, I shutdown properly and my system is up-to-date but the issue still persists. Anybody got the solution? Any sort of help would be much appreciated.
05-30-2024 12:56 AM
@zayf
After confirmation by the technical department, the issue you mentioned may be caused by a component on the motherboard consuming power. We recommend sending your laptop to a service center for further inspection.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.