System: Asus Vivobook pro 14 on windows 10System:
Battery or AC: both
Frequency of occurrence: always
Reset OS: yes
Screenshot or video:
The laptop is brand new, everything else seems to be fine except that I can not use a fingerprint.
I am not able to see a fingerprint sensor in the device manager either, I have tried updating to the latest windows, relevant drivers, Bios, and even a factory reset, and nothing seem to be working.
windows hello face recognition is not working either, Any suggestions?
Thanks in advance.
Asus Vivobook pro 14 (K3400) fingerprint device not found.