Asus Vivobook pro 14 (K3400) fingerprint device not found.

swloverstudentsswloverstudents Level 1
edited January 21 in VivoBook

System: Asus Vivobook pro 14 on windows 10System:

Battery or AC: both

Model: K3400

Frequency of occurrence: always

Reset OS: yes

Screenshot or video: 


Detailed description:

The laptop is brand new, everything else seems to be fine except that I can not use a fingerprint.

I am not able to see a fingerprint sensor in the device manager either, I have tried updating to the latest windows, relevant drivers, Bios, and even a factory reset, and nothing seem to be working.

windows hello face recognition is not working either, Any suggestions?

Thanks in advance.

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