02-03-2024 09:02 AM
after 3 months of buying my ASUS vivo book slate t3300ka, my pen doesn't work.when it's connected to the charger it does work but when it isn't connected it doesn't work.
is the problem from its battery? it is replaceable?
02-04-2024 04:48 PM - edited 02-04-2024 04:49 PM
@kiyanaganjiIt could be a battery malfunction. I recommend referring to the following FAQ and checking the battery using MyASUS.[Notebook] Troubleshooting - Short Battery Life (Rapid Battery Drain)In [System Diagnosis]④, select [Battery problems] item⑤. You can learn more about this function in the following article: MyASUS System Diagnosis - Introduction. Note: If you cannot see the System Diagnosis tab in MyASUS, your computer may not support this function. In such case, please ignore this step and proceed to the next one. You can learn more about the Customer Support in the following article: Why can I only see the partial features in the MyASUS app.
Sorry for any inconvenience it may be caused.
