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ROG PHONE II Screen blackout

sauravshanbhogu
Rising Star II
Screen automatically turns black with no display but the screen still appears to be kinda responsive (can still hear some device sounds and phone does not switch off) when gaming without charger conncted / basic web browsing with charger on. i.e when the phone heats. Having this issue only after new update. Fix this ASAP.
28 REPLIES 28

vikrantsharma98
Star III
Gustav_ASUS

It would be helpful if you could send us a device log for this, I've sent you a PM with instructions.


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This issue is so common now is there any update or you guys are still collecting logs till now?

Gustav_ASUS
Community Legend III
vikrantsharma980

https://zentalk.asus.com/en/discussion/comment/84425#Comment_84425

This issue is so common now is there any update or you guys are still collecting logs till now?


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At this point we're collecting devices for further analysis, but as you might expect the pandemic is making this process a bit tricky.

vikrantsharma98
Star III
Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/84459#Comment_84459

At this point we're collecting devices for further analysis, but as you might expect the pandemic is making this process a bit tricky.


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Yeah i can understand and thanks for the update but can you guys provide a temporary solution for it or like rollback to previous update? Its almost impossible to game right now for that being the whole point for this phone.

Gustav_ASUS
Community Legend III
vikrantsharma980

https://zentalk.asus.com/en/discussion/comment/84489#Comment_84489

Yeah i can understand and thanks for the update but can you guys provide a temporary solution for it or like rollback to previous update? Its almost impossible to game right now for that being the whole point for this phone.


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Depending on the current situation with the lockdown you can take your device to a local service center.

sauravshanbhogu
Rising Star II
Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/84508#Comment_84508

Depending on the current situation with the lockdown you can take your device to a local service center.


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Can I know how this is going to work? Is it an hardware issue? i.e. The screen going black at 42°c??
And will this be done under the device warranty wherein we would lose the warranty and be not be eligible for any further repairs with the device . I am asking this,since the current issue is caused by the update that asus released?!?