ROG PHONE II Screen blackout

[sauravshanbhogu]

Screen automatically turns black with no display but the screen still appears to be kinda responsive (can still hear some device sounds and phone does not switch off) when gaming without charger conncted / basic web browsing with charger on. i.e when the phone heats. Having this issue only after new update. Fix this ASAP.

[vikrantsharma98]

Gustav_ASUS

It would be helpful if you could send us a device log for this, I've sent you a PM with instructions.

View post

This issue is so common now is there any update or you guys are still collecting logs till now?

[Gustav_ASUS]

vikrantsharma980

https://zentalk.asus.com/en/discussion/comment/84425#Comment_84425

This issue is so common now is there any update or you guys are still collecting logs till now?

View post

At this point we're collecting devices for further analysis, but as you might expect the pandemic is making this process a bit tricky.

[vikrantsharma98]

Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/84459#Comment_84459

At this point we're collecting devices for further analysis, but as you might expect the pandemic is making this process a bit tricky.

View post

Yeah i can understand and thanks for the update but can you guys provide a temporary solution for it or like rollback to previous update? Its almost impossible to game right now for that being the whole point for this phone.

[Gustav_ASUS]

vikrantsharma980

https://zentalk.asus.com/en/discussion/comment/84489#Comment_84489

Yeah i can understand and thanks for the update but can you guys provide a temporary solution for it or like rollback to previous update? Its almost impossible to game right now for that being the whole point for this phone.

View post

Depending on the current situation with the lockdown you can take your device to a local service center.

[sauravshanbhogu]

Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/84508#Comment_84508

Depending on the current situation with the lockdown you can take your device to a local service center.

View post

Can I know how this is going to work? Is it an hardware issue? i.e. The screen going black at 42°c??
And will this be done under the device warranty wherein we would lose the warranty and be not be eligible for any further repairs with the device . I am asking this,since the current issue is caused by the update that asus released?!?