ROG PHONE II Screen blackout
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05-27-2020 10:39 PM
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05-29-2020 05:56 AM
Gustav_ASUSThis issue is so common now is there any update or you guys are still collecting logs till now?It would be helpful if you could send us a device log for this, I've sent you a PM with instructions.
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05-29-2020 06:55 AM
vikrantsharma980At this point we're collecting devices for further analysis, but as you might expect the pandemic is making this process a bit tricky.https://zentalk.asus.com/en/discussion/comment/84425#Comment_84425
This issue is so common now is there any update or you guys are still collecting logs till now?
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05-29-2020 07:33 AM
Gustav_ASUSYeah i can understand and thanks for the update but can you guys provide a temporary solution for it or like rollback to previous update? Its almost impossible to game right now for that being the whole point for this phone.https://zentalk.asus.com/en/discussion/comment/84459#Comment_84459
At this point we're collecting devices for further analysis, but as you might expect the pandemic is making this process a bit tricky.
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06-01-2020 05:55 AM
vikrantsharma980Depending on the current situation with the lockdown you can take your device to a local service center.https://zentalk.asus.com/en/discussion/comment/84489#Comment_84489
Yeah i can understand and thanks for the update but can you guys provide a temporary solution for it or like rollback to previous update? Its almost impossible to game right now for that being the whole point for this phone.
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06-01-2020 07:36 AM
Gustav_ASUSCan I know how this is going to work? Is it an hardware issue? i.e. The screen going black at 42°c??https://zentalk.asus.com/en/discussion/comment/84508#Comment_84508
Depending on the current situation with the lockdown you can take your device to a local service center.
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And will this be done under the device warranty wherein we would lose the warranty and be not be eligible for any further repairs with the device . I am asking this,since the current issue is caused by the update that asus released?!?
