no service

[bastou493]

Please tell us some basic information before asking for help:
Model Name: Asus ROG 2 I001DC
Firmware Version: QKQ1.190825.002
Rooted or not: NOT
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
My problem is when i insert sim 1or 2 i have NO SERVICE. please need help

[ronald1985]

bastou493

https://zentalk.asus.com/en/discussion/comment/170072#Comment_170072

ok please explain me more please

my android version is 9 and no update

View post

Oh didn't realise you was on A9.
Try updating the firmware one by one and see if that improves first.
ROG Phone II | Gaming Phones｜ROG - Republic of Gamers｜ROG GlobalI don't want to say the worst case scenario you have but I may need to. It sounds like you have a Tencent phone with global firmware installed which makes a mess of the phone. But anyway, try upgrading the firmware first.
Simply download from the version you are on and place it in Internal Storage.

[bastou493]

ronald1985

https://zentalk.asus.com/en/discussion/comment/170110#Comment_170110

Oh didn't realise you was on A9.

Try updating the firmware one by one and see if that improves first.

https://rog.asus.com/phones/rog-phone-ii-model/helpdesk_download

I don't want to say the worst case scenario you have but I may need to. It sounds like you have a Tencent phone with global firmware installed which makes a mess of the phone. But anyway, try upgrading the firmware first.

Simply download from the version you are on and place it in Internal Storage.

View post

ok thanks i trying and tell you

[bastou493]

ronald1985

https://zentalk.asus.com/en/discussion/comment/170110#Comment_170110

Oh didn't realise you was on A9.

Try updating the firmware one by one and see if that improves first.

https://rog.asus.com/phones/rog-phone-ii-model/helpdesk_download

I don't want to say the worst case scenario you have but I may need to. It sounds like you have a Tencent phone with global firmware installed which makes a mess of the phone. But anyway, try upgrading the firmware first.

Simply download from the version you are on and place it in Internal Storage.

View post

bro i try but nothing

[ronald1985]

bastou493

https://zentalk.asus.com/en/discussion/comment/170111#Comment_170111

bro i try but nothing

View post

Please contact your carrier.
I don't know if this is the same issue as the other guy who has a ROG 3. Basically, something was blocked by the carrier because the phone was coming in from another country. I don't know if this is a coincidence though.
If you don't know, probably a mod can take a device log from you for further investigation.

[bastou493]

ronald1985

https://zentalk.asus.com/en/discussion/comment/170276#Comment_170276

Please contact your carrier.

I don't know if this is the same issue as the other guy who has a ROG 3. Basically, something was blocked by the carrier because the phone was coming in from another country. I don't know if this is a coincidence though.

If you don't know, probably a mod can take a device log from you for further investigation.

View post

Sorry our carrier says don't know what to do with my phone. Please need some issues to active my carrier please. What can I do