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Charging stopped temporarily

Batman_ninja
Star I

Can you help me what happen with my rog phone II? It says: the temperature of the battery is too low. Please place the phone under room temperature for a while, then try charging again. I'm already for changing for the other charger but nothing help. 

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Batman_ninja 
If you have replaced the charger but the problem persists, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.