09-19-2023 02:24 PM
My ROG phone II would randomly restart while i was watching some youtube videos.
Eventually it got on the Crashdump mode screen. It stayed that way and nothing happened. Eventually I was able to restart my phone, now it can't boot properly. If I'm lucky it will get to the lock screen and when I try to get in it will freeze and restart again, and again till it just turn off completely.
Is there a fix for this?
09-24-2023 08:34 PM
@Vegeta
Based on your description, it is possible that there is a hardware malfunction with your device, and we recommend sending it in for diagnostics and repair. Since your phone is likely out of warranty, there will be a diagnostic fee and a charge for any necessary parts.
The following is the contact information:
https://www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.