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ROG PHONE 8 bottom charging port not working!

Elisyaneh
Star I

Need help here, my ROG phone 8 bought last July 2024 suddenly stopped charging on the bottom charging port but can still charge on the side charging port with intermittent disconnection & reconnection. I tried to use different cords but still won't charge, i tried different charger (not Asus) and it charges (not hyper). I tried to use the charger on other phones and my power bank and the adapter and cord works perfectly fine. Is there anyone here experienced this? how are you able to address this issue and can you give me some guides thanks in advance 🙏

1 REPLY 1

Mattias_ASUS
Moderator
Moderator

Hello @Elisyaneh 

It sounds like there could be something not making contact in the port itself.
I do recommend you to reach out to your closest ASUS Service Center so they can take a look a the charging port and see what could be causing the disconnection.
https://www.asus.com/support/service-center-location/