missing ringtone during speaker call

[CHOOZR]

Hi all,

i noticed that during a call, the ring sound can be heard. but when i change to speaker, the ring cannot be heard or sometimes it just gets intermittently cut off. 

However, when the person picks up the phone the voice can be heard normally. it seems to be only the ringing is having the issue.

Does anyone else face this issue?

Ver: 1810.220

[CHOOZR]

@Mattias_ASUS @Falcon_ASUS @Titan_ASUS 

[Mattias_ASUS]

Hi @CHOOZR

I'm not able to recreate this, are you using a standard ringtone or something different?

[CHOOZR]

hello @Mattias_ASUS im using the default. It only recently happen after the latest update.

The ringtone can be heard during the normal call, but once i press speaker, it will be silent until the person picks up the phone. I do not hear the ringing sound, so i cant tell accurately if the phone is still ringing or the call was disconnected.

[Mattias_ASUS]

This is super odd, kept trying and couldn't make it happen.
Are you calling through the standard Phone app? Or are you using a 3rd Party app?
Also, I wonder if maybe you would be willing to create a log for the devs to look into, maybe they can figure out what's going on.
Will write the steps down below, and when you are done please feel free to send me a DM with the link and I'll send it right away to the devs.
*************

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)