03-17-2024 01:25 AM
I have a US version ROG Phone 7 Ultimate that has been upgraded to Android 14 since March 2, 2024 and today was the first time I have rebooted the phone since the upgrade and am stuck in a boot loop where the phone boots up and gets to the unlock screen, but then after a couple seconds shows the ROG logo again and a few seconds later goes back to the unlock screen over and over again.
I tried steps I found of others mentioning the same problem of boot looping for the ROG Phone 7 on Reddit. Steps recommended were plugging phone in for a few minutes, PWR+VOLDown for reboots, safe mode booting does not work, and leaving plugged in to power for over 30 minutes. None of those steps worked.
After several things tried, I found something that consistently works for me so far to stop the boot looping. By ejecting the SIM card from the phone, the phone will do the boot loop 1 or 2 more times and then stay up with no issues, except that the cellular service is unavailable. However, if I reinsert the SIM card again, the boot looping starts up again until I remove the SIM card again. I have tried it in SIM card slots 1 and 2 with same results. I have also tried different SIM cards as well with same results.
When I originally upgraded to Android 14 on my ROG Phone 7 Ultimate, it went to version WW_Phone-34.1010.0820.60-0. After figuring out leaving the SIM card out stopped the boot looping and I could use the phone again, I checked for an update and there was one that upgraded it to WW_Phone-34.1010.0820.65-0. However this update did nothing to fix my problem.
I am posting this up in case it helps someone else with the same problem to at least be able to get to their data and apps on the phone. I can't deal with a factory reset at this time though but at least I can back up configurations of apps on the phone in case I have to go that route. However, it is seriously ridiculous that these flagship phones would have this issue!
ASUS we need a fix for this! I am attaching a video showing the problem as well.
03-20-2024 08:04 AM
I've sent you a message with the log files and video of the issue being recreated.
03-20-2024 10:10 AM
I sent you another message with the link to the Google Drive share of the logs captured as well as video of the entire process. Thank you again.
03-22-2024 07:28 AM
Hello everyone!
First of all I want to thank everyone for providing logs, you are amazing! Thanks to this, the team has been able to pinpoint the issue and they are working on a fix.
The team will be doing some testing and I'll get back to you when I have a date for the fix.
03-22-2024 08:20 AM
Thank you so much for helping with this, and with being so prompt thus far!
03-20-2024 11:03 AM
Just PM'd you my log.
Please update us as soon as you hear anything from the Dev team.
Thanks!