Showing results for 
Search instead for 
Did you mean: 

ROG Phone 7 Ultimate Stuck in Boot Loop

Star II

I have a US version ROG Phone 7 Ultimate that has been upgraded to Android 14 since March 2, 2024 and today was the first time I have rebooted the phone since the upgrade and am stuck in a boot loop where the phone boots up and gets to the unlock screen, but then after a couple seconds shows the ROG logo again and a few seconds later goes back to the unlock screen over and over again.

I tried steps I found of others mentioning the same problem of boot looping for the ROG Phone 7 on Reddit.  Steps recommended were plugging phone in for a few minutes, PWR+VOLDown for reboots, safe mode booting does not work, and leaving plugged in to power for over 30 minutes. None of those steps worked.

After several things tried, I found something that consistently works for me so far to stop the boot looping. By ejecting the SIM card from the phone, the phone will do the boot loop 1 or 2 more times and then stay up with no issues, except that the cellular service is unavailable. However, if I reinsert the SIM card again, the boot looping starts up again until I remove the SIM card again. I have tried it in SIM card slots 1 and 2 with same results. I have also tried different SIM cards as well with same results.

When I originally upgraded to Android 14 on my ROG Phone 7 Ultimate, it went to version WW_Phone-34.1010.0820.60-0. After figuring out leaving the SIM card out stopped the boot looping and I could use the phone again, I checked for an update and there was one that upgraded it to WW_Phone-34.1010.0820.65-0. However this update did nothing to fix my problem.

I am posting this up in case it helps someone else with the same problem to at least be able to get to their data and apps on the phone. I can't deal with a factory reset at this time though but at least I can back up configurations of apps on the phone in case I have to go that route. However, it is seriously ridiculous that these flagship phones would have this issue!

ASUS we need a fix for this!  I am attaching a video showing the problem as well.


Also sent you a PM with links to logs.

Star II

I'm having the same exact issue described. I'm using the rog phone 6 pro with AT&T. In order to use my phone with data, I eject the SIM card and turn on WiFi. If I need to make calls and text through the carrier, I pop the SIM card in, and disable wifi and mobile data. Please get this fixed soon as this is a pain. I'll try to send the requested logs like Mattias requested.

Star II

Sounds like everyone is having the exact same issue. I have two ROG6 phones. One for myself and one for my wife. We just started experiencing these infinite bootloops within the last few days. And based on the reddit forums I've been browsing, this is a known issue and ASUS has been made aware. I guess it's up to them to fix it. Didn't have issues until the last android update (14 I believe). Crazy how the phones are fine in airplane mode but instantly crash and reboot loop occurs when the WiFi and cellular data are activated. I don't get it. 

Star I

I'm having this same issue with my ROG7 after android update 14 and AT&T is also my carrier. Like everyone else has already mentioned, the boot loop only works without the SIM card inserted.

Star II

Also this has happened to other phone models when updating to Android 14, saw some people having issues with Pixels and Samsung S21s.