03-17-2024 01:25 AM
I have a US version ROG Phone 7 Ultimate that has been upgraded to Android 14 since March 2, 2024 and today was the first time I have rebooted the phone since the upgrade and am stuck in a boot loop where the phone boots up and gets to the unlock screen, but then after a couple seconds shows the ROG logo again and a few seconds later goes back to the unlock screen over and over again.
I tried steps I found of others mentioning the same problem of boot looping for the ROG Phone 7 on Reddit. Steps recommended were plugging phone in for a few minutes, PWR+VOLDown for reboots, safe mode booting does not work, and leaving plugged in to power for over 30 minutes. None of those steps worked.
After several things tried, I found something that consistently works for me so far to stop the boot looping. By ejecting the SIM card from the phone, the phone will do the boot loop 1 or 2 more times and then stay up with no issues, except that the cellular service is unavailable. However, if I reinsert the SIM card again, the boot looping starts up again until I remove the SIM card again. I have tried it in SIM card slots 1 and 2 with same results. I have also tried different SIM cards as well with same results.
When I originally upgraded to Android 14 on my ROG Phone 7 Ultimate, it went to version WW_Phone-34.1010.0820.60-0. After figuring out leaving the SIM card out stopped the boot looping and I could use the phone again, I checked for an update and there was one that upgraded it to WW_Phone-34.1010.0820.65-0. However this update did nothing to fix my problem.
I am posting this up in case it helps someone else with the same problem to at least be able to get to their data and apps on the phone. I can't deal with a factory reset at this time though but at least I can back up configurations of apps on the phone in case I have to go that route. However, it is seriously ridiculous that these flagship phones would have this issue!
ASUS we need a fix for this! I am attaching a video showing the problem as well.
03-17-2024 04:17 AM
An update to fix this will come soon .
03-17-2024 08:39 AM - edited 03-17-2024 09:11 AM
Hello SILENT988. What is the timeframe and do you have any sources that can be sited regarding this for the ROG Phone 7?
03-18-2024 03:09 PM
I'm having the exact same problem with ROG phone 6. I originally updated it with no problem, but my phone died a couple days later (from general use), and after charging it and turning it back on it started rebooting constantly. I got a new SIM card but it didn't do anything. I was on the brink of resulting to a factory reset before seeing your post.
03-18-2024 03:26 PM
Hello MattWojo. Thank you for that info. The fact that it is affecting both ROG Phone 6 and 7 shows ASUS really messed something up in their implementation of Android14. I called ASUS to tell them about it and instead of opening a case to have their engineers work on a fix, they only wanted to open an RMA for me. Really hopes they can figure this out soon and push out a update.