ROG Phone 7 Ultimate Stuck in Boot Loop

[ryououki]

I have a US version ROG Phone 7 Ultimate that has been upgraded to Android 14 since March 2, 2024 and today was the first time I have rebooted the phone since the upgrade and am stuck in a boot loop where the phone boots up and gets to the unlock screen, but then after a couple seconds shows the ROG logo again and a few seconds later goes back to the unlock screen over and over again.

I tried steps I found of others mentioning the same problem of boot looping for the ROG Phone 7 on Reddit.  Steps recommended were plugging phone in for a few minutes, PWR+VOLDown for reboots, safe mode booting does not work, and leaving plugged in to power for over 30 minutes. None of those steps worked.

After several things tried, I found something that consistently works for me so far to stop the boot looping. By ejecting the SIM card from the phone, the phone will do the boot loop 1 or 2 more times and then stay up with no issues, except that the cellular service is unavailable. However, if I reinsert the SIM card again, the boot looping starts up again until I remove the SIM card again. I have tried it in SIM card slots 1 and 2 with same results. I have also tried different SIM cards as well with same results.

When I originally upgraded to Android 14 on my ROG Phone 7 Ultimate, it went to version WW_Phone-34.1010.0820.60-0. After figuring out leaving the SIM card out stopped the boot looping and I could use the phone again, I checked for an update and there was one that upgraded it to WW_Phone-34.1010.0820.65-0. However this update did nothing to fix my problem.

I am posting this up in case it helps someone else with the same problem to at least be able to get to their data and apps on the phone. I can't deal with a factory reset at this time though but at least I can back up configurations of apps on the phone in case I have to go that route. However, it is seriously ridiculous that these flagship phones would have this issue!

ASUS we need a fix for this!  I am attaching a video showing the problem as well.

[Gg5]

I'm on AT&t with a pro 6

[How-About]

I am, and I've yet to see otherwise 😕

[MattWojo]

I have AT&T as well, but I got my SIM replaced and it had the same problem immediately. I used to have Verizon but they didn't support ROG phones.

[How-About]

Why does it always have to be AT&T... Every issue I have with phones somehow always seems to come back to AT&T...

Is anyone not on AT&T and still experiencing this issue..?

[Mattias_ASUS]

Hello everyone!
The team is looking into this issue and I wonder if anyone experiencing this issue could share a log it would be easier for the devs to find what could be causing the issue, in this case we need someone recording a log without a SIMcard in it and then insert the SIM in the phone while still recording the log to see what is different.
I'll be writing the log steps down below.
****************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)