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Wifi and hotspot on Asus Rog 5s stops working (12gb, 256gb)

Star II

Model Name: Rog phone 5s  ZS676KS

Firmware Version: 33.0210.0210.235

Rooted or not: Not rooted

Frequency of Occurrence: The Problem persist

APP Name & APP Version (If your issue relates to the app)


On 30/11/2023, While I just browsing on my phone, It suddenly get shutdown without any warning. After I restart the device, I noticed that the wifi and hotspot is not working. My device is still under warrenty, but warrenty will over in a month. I backup the data to an external device and factory reset the device. But the problem still persist. Then I reset it again, then the wifi seems ok.I think the problem resolved But After using the device sometime, the device again shutdown without any warning, On restarting the wifi and hotspot is again not working. I use my phone with so much care, I don't know how this was happened. I need a solution to this from Asus, Otherwise I need to move legally. I know this is not  only my problem, this problem happen to so many people. Even heard about the problem during buying this phone, I keep faith is Asus, but now I am really disappointed 😔 on my decision. Shame on you ASUS.


Star II

please help me sri

Did you face the same issue?


According to what you described, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first. 

If the issue persists, I have PM you for confirming your product warranty.
Please check the PM inbox at the top right corner of the screen and kindly provide the requested information.
Sorry for any inconvenience it may be caused.

Star III

after 3 months i fix that probelm.. when i go to service center.. u need to replace motherboard, and it cost 80% of the the price..

i searching some article on internet, and watch some video on youtube.. the possible problem is the RAM. cz the chipset and RAM is piled up into one place.. and when the phone get heat, it can cause problem... and asus rog phone 5s is very easy to heat when u playing games  for the furture..

1. when charging phone u hv not to play it.

2. setting charging 80%, not 100% on armory crates. and setting heat to low

3. and u need charge when 20% battery, dont 3% battery.

i had problem same with your probelm. first my wifi and hotspot didnt work, "error". and 3 month past my phone suddenly dead, can not to turn on. 

solution to make wifi and hotspot working again

1. if ur phone still had warranty, ur lucky.. go ahead to asus center.. they will give u new motherboard include upgrade ram maybe..

2. if ur warranty is eshausted, go to service phone near you, "the trusted one" and say want to replace ram of ur phone.

if you force it to be repaired in a place where it is not genuine asus (asus center). will void the warranty period.

my asus rog phone 5s.. now work normal.. after upgrade ram from 8 to 12gb. the cost is 1/5 price of this phone, and until now i thik is worh it.

you can search my history reply about the issue here :