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Is the latest Android 13 update from official website Stable?

kaash
Star III

Does anyone know is the latest Android 13 update on the official Asus website stable and anyone tested it recently?

Is this issue resolved or it's still happening?https://zentalk.asus.com/t5/rog-phone-5/wi-fi-and-hotspot-won-t-turn-on-after-android-13-update/td-p...

Wanted to confirm if I update from A11 to A13 Version WW-33.0210.0210.200 Size: 3.59 GB Dt. 2023/11/14 will the Wi-Fi and hotspot work fine without any issues or would it break and stop working after A13 update or would it require motherboard replacement from service centre to solve if the Wi-Fi & Hotspot failure issue arise. As that's what many users have reported overtime at many places online around 2021, 2022.

Really need help here as it seems why I still haven't received any response in my preceding post linked below mentioned all the necessary details required. Wired as it seems even haven't heard back from support for this even after reporting cases several times.

Manufacturing and Year of Import: 2021
As purchased recently it's ynder 1 year official Asus warranty.

https://zentalk.asus.com/t5/rog-phone-5/asus-rog-5s-android-13-upgrade-help/td-p/450251

@Admin, @Titan_ASUS, @Irene2_ASUS, @Mattias_ASUS, @Falcon_ASUS, @Jiaszzz_ASUS, @Mansi_ASUS, @Aureliannn_ASUS@ronald1985

Please Advice 🙏

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@kaash 
We would like to inform you that we no longer provide previous firmware versions or downgraded software packages on ASUS official website. This is to ensure that the security updates on your phone remain up-to-date with the latest firmware versions. We appreciate your understanding and patience. If you have any question or need assistance, please feel free to visit our service center or call the service hot line, we will do our best to provide help for your questions. 

If you have a need for a system upgrade across versions, we recommend visiting a service center where our staff can assist you.

** I have sent you a message, please check it. Thank you.

Abdul2000
Star II

In 2021 my mobile got dead and changed mother board 1 time from service centre after that I'm on Android 13 it's been 3 years mobile working excellent no problem till now 

kaash
Star III

@Falcon_ASUS  Thank You for the response. And really appreciate for the update and help.

@Abdul2000Much thanks for the update.

As a customer I really feel bad that buying a so called Premium Rog phone and Asus policy stating 2 years of security update and 2 OS upgrade software side support no longer makes sense if the customer buys the phone after couple of years or in later years than the actual phone release date. Ofcourse customer gets 1 year of Asus warranty, No matter when they buy the phone but still for anything rushing to the service center will be the only option Asus left.

So as a customer point of view to get all the help and support buying the latest version is the only option Asus so called policy changes just forcefully implied in their customers.

Either way its foolish to buy an older version of so called premium rog phone. And it seems Asus is still selling those just to clear their stock and not at all thinking of their customers.

Taking conclusion from all these Asus forcefully wants and pushing their customer to get the latest released rog phone is the customer wants a better help and support experience.

RIP ROG for me. Wise option for better customer experience is to switch brand and no loner rely on Asus anymore. As Asus doen't care for all of their customers but only those who get their latest released devices.