ROG Phone 5 ROG Kunai 3 right controller not working when attached to bumper
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10-15-2022 08:26 AM
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 5 / ROG KUNAI 3
Firmware Version: I cannot even check the firmware version nor update it
Rooted or not:not
Frequency of Occurrence:Always
APP Name & APP Version (If your issue relates to the app):Home screen, Any games
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
The right controller does not work when attached to the bumper. The phone will display this message: "Analog audio accessory detected The attached device is not compatible. Please contact the accessory manufacturer for further support. It used to work for the first few months. It stopped working since around July.
However, the controller does work fine if I connect it to the phone using a USB C cable. Both sides of the controller will work.
How do I solve this issue? I cannot seem to trigger a firmware update as well.
Model Name: ROG PHONE 5 / ROG KUNAI 3
Firmware Version: I cannot even check the firmware version nor update it
Rooted or not:not
Frequency of Occurrence:Always
APP Name & APP Version (If your issue relates to the app):Home screen, Any games
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
The right controller does not work when attached to the bumper. The phone will display this message: "Analog audio accessory detected The attached device is not compatible. Please contact the accessory manufacturer for further support. It used to work for the first few months. It stopped working since around July.
However, the controller does work fine if I connect it to the phone using a USB C cable. Both sides of the controller will work.
How do I solve this issue? I cannot seem to trigger a firmware update as well.
25 REPLIES 25
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10-15-2022 04:20 PM
Going back to try the update method with the controllers attached to the bumper.
If you set the controller to bt the update will not be triggered.
You have to set it to usb.
Update Triggered.
Update failed (9th try)
If you set the controller to bt the update will not be triggered.
You have to set it to usb.
Update Triggered.
Update failed (9th try)
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10-15-2022 04:31 PM
I tried using my mobile data instead of wifi. Same result.
Update failed (17th tries)
Update failed (17th tries)
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10-15-2022 04:40 PM
Update failed (21 tries)
Seems like other people encountered the same problem.
Seems like they went through hell to get it resolved.
https://zentalk.asus.com/en/discussion/44940/kunai-3-right-controller-not-working-after-failed-firmw...
I wanted to just make a gamble and buy a new Kunai 3. But it is out of stock everywhere, including the official store in Singapore. What should I do when I cannot even buy a replacement set?
@Gustav_ASUS @ARP_ASUS .
Seems like other people encountered the same problem.
Seems like they went through hell to get it resolved.
https://zentalk.asus.com/en/discussion/44940/kunai-3-right-controller-not-working-after-failed-firmw...
I wanted to just make a gamble and buy a new Kunai 3. But it is out of stock everywhere, including the official store in Singapore. What should I do when I cannot even buy a replacement set?
@Gustav_ASUS @ARP_ASUS .
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10-15-2022 04:41 PM
If the problem is the update, how do you reset the Kunai 3 to factory settings?
Would that work?
Would that work?
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10-15-2022 05:10 PM
New way to trigger firmware update.
Attached controller to bumper. Go to any game. Open Game Genie. Press Key mapping. It will sometime trigger a firmware update.
Update failed (27 tries)
Attached controller to bumper. Go to any game. Open Game Genie. Press Key mapping. It will sometime trigger a firmware update.
Update failed (27 tries)