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Localised Warranties

jase_manning
Star II
Please tell us some basic information before asking for help:
Model Name: ASUS ROG Phone 5
Firmware Version: WW_18.0840.2107.151
Rooted or not: No
Frequency of Occurrence: Permanent & getting worse
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi.
My phone has never been dropped or abused in any way, but the screen is failing after 6 months. I bought the phone in Hong Kong, but live in Thailand. ASUS Support in Thailand say a) the screen is a different part number to locally sold devices (which is nonsense), and b) the warranty only covers the phone in Hong Kong (because travel hasn't been invented yet).
Is there any way I can get the definitive information regarding the two points, or do I have to bend over and take it like a gimp?
Thanks
4 REPLIES 4

Irene2_ASUS
Zen Master I
Hi @jase.manning,
Check your inbox for a PM from me 😉

nabihamer
Star I
Irene2_ASUS

Hi @jase.manning,

Check your inbox for a PM from me 😉


View post
Hii Irene could you help me please in some about my phone I rather if you can PM me please it's important🥺

Irene2_ASUS
Zen Master I
Hi @nabihamer,
I will send you a PM 😉

jase_manning
Star II
Apparently, ASUS think its OK to not honor their warranties in Asia, as they know we are all good little obedient serfs and won't cause any trouble.