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Device not certified

mshibo
Star II

 

Hello,
So, out of nowhere and suddenly some APPS (Mostly Banking) stopped working claiming my device isn't certified while it was all working fine and I never ROOTED my device.
In addition, I flashed the device with the official FW from your site to make sure all is official and it's the same problem and finally I noticed something in the play store which is this line saying my device isn't certified.

  1. Model Name: ASUS ROG Phone 5s 
  2. Firmware Version: Android 13 (WW_33.0210.0210.221)
  3. Rooted or not: No (Never ROOTED)
  4. Frequency of Occurrence: Always (Started two weeks ago)
  5. APP Name & APP Version (If your issue relates to the app): Google Play claims my device isn't Google Play Protect Certified.

What is going on with ASUS Phones? and why Google claims that phone doesn't have certification? 
What is more important, how to solve this problem?

12 REPLIES 12

Falcon_ASUS
Moderator
Moderator

@xZENx 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

o0kiddik0o
Star II

I do have the same issues on the ROG Phone 5.. could you help me as well?

@o0kiddik0o 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.