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Device not certified

mshibo
Star II

 

Hello,
So, out of nowhere and suddenly some APPS (Mostly Banking) stopped working claiming my device isn't certified while it was all working fine and I never ROOTED my device.
In addition, I flashed the device with the official FW from your site to make sure all is official and it's the same problem and finally I noticed something in the play store which is this line saying my device isn't certified.

  1. Model Name: ASUS ROG Phone 5s 
  2. Firmware Version: Android 13 (WW_33.0210.0210.221)
  3. Rooted or not: No (Never ROOTED)
  4. Frequency of Occurrence: Always (Started two weeks ago)
  5. APP Name & APP Version (If your issue relates to the app): Google Play claims my device isn't Google Play Protect Certified.

What is going on with ASUS Phones? and why Google claims that phone doesn't have certification? 
What is more important, how to solve this problem?

9 REPLIES 9

mshibo
Star II

So, No answer and nothing at all is what we get from ASUS support team??!!

Now I can assume it's not safe to use ASUS phones anymore?

Honestly I don't know what's worse, the fact that i have the same exact problem and asus is "ghosting" me every time i contact them, or the fact that this phone is NOT up to security standards. The whole situation it's a joke, i have spent over 1k euros for this phone and now i get treated like this. Never buying another Asus product again.

Diamond_
Star I

The worst part about all this is i use the google wallet app for work... Thanks Asus...

Falcon_ASUS
Moderator
Moderator

@mshibo  @Diamond_ 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.