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Consumer lawsuit against ASUS for update 31.0810.1226.128 which stopped the wifi from working

Devdutt
Star III
Anyone else have their wifi not work after an update from ASUS for their ROG 5S phone?
Why do we have to pay for repairs if it is ASUS's fault for pushing an update with known issue?
They will tell you all the bullshit troubleshooting steps like restart/ format, etc. and we have to go to service center who won't even understand the problem and charge for the phone repair + Take weeks to get back. Anyone else facing this issue please contact me, I am getting my lawyer to draft a complaint to consumer court in India and also let's see how we can force them to rectify this. Absolute bad testing team they have.

I had a Lamborghini Asus laptop, motherboard got fried twice, had to wait 1 month for replacement in 2008. I have Asus ROG dual screen laptop right now, its only 1.5 years old and the 'S' key stopped working due to heating issue. It only works when the laptop is hot. Like what shoddy work is that. I am never getting ASUS or recommending expensive ASUS products to anyone ever again.
55 REPLIES 55

Hi @Yellowfever ,

 we have sent you a message in the private chat.

Could you please check the message and provide the requested information?

Thank you.

wannn901
Star I

my phone just 2 days ago got this problem after updated month ago..called centre probably need to change motheboard cost almost buying new one he said (MYR 2,000.00+) . 

Hi @wannn901 ,

We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.

Thank you!

Aji00123
Star I

Same problem occured with my ROG 5s. After last update,  My phone can not use Wifi and Hot Spot. I have tried to erase wifi and Hot Spot data but still not working.

prabhy
Star I

Same Problem tried the solution provided by the Asus team, but to avail!!! I was asked to submit the phone at the service center and provide them with RMA no. and Serial no which I have lets see what's the response. 
But my Humbel request to the ASUS team "The Phone WIFI failing is a known issue and they should accept it, I am a Small Business owner and use a lot of their Products and which are good, but this is totally unacceptable way of treating customers. It does create mistrust !!!!"