Consumer lawsuit against ASUS for update 31.0810.1226.128 which stopped the wifi from working

[Devdutt]

Anyone else have their wifi not work after an update from ASUS for their ROG 5S phone?
Why do we have to pay for repairs if it is ASUS's fault for pushing an update with known issue?
They will tell you all the bullshit troubleshooting steps like restart/ format, etc. and we have to go to service center who won't even understand the problem and charge for the phone repair + Take weeks to get back. Anyone else facing this issue please contact me, I am getting my lawyer to draft a complaint to consumer court in India and also let's see how we can force them to rectify this. Absolute bad testing team they have.

I had a Lamborghini Asus laptop, motherboard got fried twice, had to wait 1 month for replacement in 2008. I have Asus ROG dual screen laptop right now, its only 1.5 years old and the 'S' key stopped working due to heating issue. It only works when the laptop is hot. Like what shoddy work is that. I am never getting ASUS or recommending expensive ASUS products to anyone ever again.

[Jiaszzz_ASUS]

Hello, @ranit_ .

We apologize for any inconvenience this may cause.
Please refer to [Phone/Pad] What to do if my phone won't connect to a Wi-Fi network? for troubleshooting the Wi-Fi problem you might have first.
Meanwhile, I have PM you for confirming Wi-Fi issue details.
Could you please check the top right corner of the screen and kindly share the requested information in the PM inbox?

Thank you!

[athulneo]

Now I'm also having the same issue of wifi not turning on. I have also tried everything including factory reset and downgrading os. Initialially the first update after the downgrade to 11 temporarily fixed the issue, but after sometime my phone automatically restarted and issue came back. Same thing happened after a couple of more updates. But in the end the result is same,Wifi and Hotspot Not turning on. 

[Aureliannn_ASUS]

Hi @athulneo , 

according to your problem, please refer to the following FAQ to try to troubleshoot your Wi-Fi problem first.

 https://www.asus.com/support/faq/1006657/

Also, I have PM you for confirming Wi-Fi issue details.
Could you please check the PM inbox at the top right corner of the screen and kindly provide the requested information?

Thank you.

[ceejeey]

Have this problem two days ago with my Zenfone 8 device. Will be patient and wait for the local support to reach me. Really hoping that no hardware replacement is required.  

[Yellowfever]

Hi i am in ....facing the same issues now....i contacted my brother who is a supreme court lawyer....and he is ready to proceed. I am pissed about them not responding to anything with satisfaction