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Consumer lawsuit against ASUS for update 31.0810.1226.128 which stopped the wifi from working
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11-12-2022 05:18 AM
Anyone else have their wifi not work after an update from ASUS for their ROG 5S phone?
Why do we have to pay for repairs if it is ASUS's fault for pushing an update with known issue?
They will tell you all the bullshit troubleshooting steps like restart/ format, etc. and we have to go to service center who won't even understand the problem and charge for the phone repair + Take weeks to get back. Anyone else facing this issue please contact me, I am getting my lawyer to draft a complaint to consumer court in India and also let's see how we can force them to rectify this. Absolute bad testing team they have.
I had a Lamborghini Asus laptop, motherboard got fried twice, had to wait 1 month for replacement in 2008. I have Asus ROG dual screen laptop right now, its only 1.5 years old and the 'S' key stopped working due to heating issue. It only works when the laptop is hot. Like what shoddy work is that. I am never getting ASUS or recommending expensive ASUS products to anyone ever again.
Why do we have to pay for repairs if it is ASUS's fault for pushing an update with known issue?
They will tell you all the bullshit troubleshooting steps like restart/ format, etc. and we have to go to service center who won't even understand the problem and charge for the phone repair + Take weeks to get back. Anyone else facing this issue please contact me, I am getting my lawyer to draft a complaint to consumer court in India and also let's see how we can force them to rectify this. Absolute bad testing team they have.
I had a Lamborghini Asus laptop, motherboard got fried twice, had to wait 1 month for replacement in 2008. I have Asus ROG dual screen laptop right now, its only 1.5 years old and the 'S' key stopped working due to heating issue. It only works when the laptop is hot. Like what shoddy work is that. I am never getting ASUS or recommending expensive ASUS products to anyone ever again.
55 REPLIES 55
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01-04-2023 05:22 AM
SMIT_GAMERIf the problem will happen again, you have multiple testimonies in this forum, up to 4 motherboard replacements.@FunBike31 @Shivam G @Jiaszzz_ASUS
Brother too
The mobile came repaired for free and they said that they will fix it for free one time, but there will be no warranty or guarantee, I doubt they said that because they will do motherboard replacement genuine?
After replacing the motherboard of the mobile or after resetting the mobile, the software version update will come and if it is updated then after that the problem will not occur again !!
Means Software Issue / Hardware Issue ? / Does SD 888 cause new problems when it heats up ?
THANK YOU.
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There has never been any communication from asus on this defect, the most serious hypothesis is manufacture of the SD888 by Samsung, + heating + transport in the pockets = welds that fail
this is for wifi outage
For dead phone problems, there is also the power circuit that burns out.
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01-04-2023 05:29 AM
vamsikrisnahttps://zentalk.asus.com/en/discussion/comment/243812#Comment_243812
Mine did not get problem with wifi/hotspot with new board but you might lose simcard service after updating to latest firmware. I am saying coz mine lost simcard service disabled and it's again at service centre. Warranty ends in the next month.
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Earlier, when I bought a new mobile phone, after 1 month, the mobile phone had a problem with Fingerprint, Sim Detection, Vibration.
At that time the mobile was under warranty and they repaired it for free without any replacement.
I liked the service at that time
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01-04-2023 05:52 AM
FunBike31Thanks a lot mate. This will be very helpful for testimony.https://zentalk.asus.com/en/discussion/comment/243812#Comment_243812
If the problem will happen again, you have multiple testimonies in this forum, up to 4 motherboard replacements.
There has never been any communication from asus on this defect, the most serious hypothesis is manufacture of the SD888 by Samsung, + heating + transport in the pockets = welds that fail
this is for wifi outage
For dead phone problems, there is also the power circuit that burns out.
View post
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01-04-2023 07:55 AM
@FunBike31 @Shivam G @Devdutt
Watch Question 5 like this WiFi firmware and hardware related
@FunBike31 you told LIke This in Short
manufacture of the SD888 by Samsung, + heating + transport in the pockets = welds that fail = creating motherboard related issue then replacement
please read full below all this are most frequently asked questions answer See
all details are get from article
1) why the rog phone 5 can die, the reason is that the chipset is Snapdragon 888. According to the article I read, the Snapdragon 888 has A temperature That is Above Average. On average, you could say it's a bit hot if friends can search on Google Or YouTube. There are a lot of heat Issue regarding the snapdragon 888. The heat is quite high and we have the Temperature on the rog Phone 5, the temperature at the beginning of boot can penetrate 60 degrees, the CPU temperature Yes, it's quite hot for the size of cellphone, so why is the Asus Rog phone 5 prone to dying, may be it could be an IT issue, then
Q.2) Is it true That Rog phone 5 breaks quickly here, we can't come to conclusion that the rog phone 5 is a failed cellphone, right ? What's wrong is that a gaming cellphone is here for a better gaming experience that's even cooler than cellphones in general, but that doesn't mean that if you have a gaming cell phone, you can play all day from morning to evening, specially if the cell phone is fully charged, unplug it, run out of battery, plug it again unitill it's full unplug and play against unitil the battery runs out and so on and on that can also be a factor Why does your gaming cell phone last so short then
Q.3) How Long is the duration of playing games on rog phone 5 actually its fine if you rank push on HP rog Phone 5 but What you need to remember is that the first where you play, whether it's Hot or not secondly, if you can play games, use the cooler, if the cooler rog phone is too expensive, you can use another cooler starting at 100usd, Its good if you can use coolers like this, so this cooler doesn't use a fan but usse a cooler. It's really cooler, so the Next Factor the needs to bo considered when you play games is the battery, so when the battery reaches 20%, its good for friends to take a short break, you don't have to force yourself to play games because friends also need to understand that cell phone also need rest together like friends If you are forced to work hard all the time, you will definetely get sick in the end, and things that need to be avoided are also trying not to play games while charging, because when friends play games while charging, the temperature can twice as hot as your friends. Friends whenua playing games without charging why because the first is haat from the engine and the second is heat from the battery so this is also the factor that makes the rog phone 5 short-lived, then this Last
Q.5) Is also a frequently asked question, Why can the rog Phone 5 WiFi turn Off after an update ?
- actually there is a problem with the WiFi IC, a component. It's the same as before. The CPU IC. Now, it's located close to the CPU IC, where is the CPU IC hot, then it gets to the WiFi IC, so the WiFi IC has Problems ? Because of the hot temperature earlier and after the average update is actually quite hot and this also doesn't apply to the rog Phone 5, but there are also several other brands. Not even a gaming cellphone, after the update problems arise, whether the WiFi is off or even there are lines on the LCD after updating
What do you think about this? Do you agree with this?
Watch Question 5 like this WiFi firmware and hardware related
@FunBike31 you told LIke This in Short
manufacture of the SD888 by Samsung, + heating + transport in the pockets = welds that fail = creating motherboard related issue then replacement
please read full below all this are most frequently asked questions answer See
all details are get from article
1) why the rog phone 5 can die, the reason is that the chipset is Snapdragon 888. According to the article I read, the Snapdragon 888 has A temperature That is Above Average. On average, you could say it's a bit hot if friends can search on Google Or YouTube. There are a lot of heat Issue regarding the snapdragon 888. The heat is quite high and we have the Temperature on the rog Phone 5, the temperature at the beginning of boot can penetrate 60 degrees, the CPU temperature Yes, it's quite hot for the size of cellphone, so why is the Asus Rog phone 5 prone to dying, may be it could be an IT issue, then
Q.2) Is it true That Rog phone 5 breaks quickly here, we can't come to conclusion that the rog phone 5 is a failed cellphone, right ? What's wrong is that a gaming cellphone is here for a better gaming experience that's even cooler than cellphones in general, but that doesn't mean that if you have a gaming cell phone, you can play all day from morning to evening, specially if the cell phone is fully charged, unplug it, run out of battery, plug it again unitill it's full unplug and play against unitil the battery runs out and so on and on that can also be a factor Why does your gaming cell phone last so short then
Q.3) How Long is the duration of playing games on rog phone 5 actually its fine if you rank push on HP rog Phone 5 but What you need to remember is that the first where you play, whether it's Hot or not secondly, if you can play games, use the cooler, if the cooler rog phone is too expensive, you can use another cooler starting at 100usd, Its good if you can use coolers like this, so this cooler doesn't use a fan but usse a cooler. It's really cooler, so the Next Factor the needs to bo considered when you play games is the battery, so when the battery reaches 20%, its good for friends to take a short break, you don't have to force yourself to play games because friends also need to understand that cell phone also need rest together like friends If you are forced to work hard all the time, you will definetely get sick in the end, and things that need to be avoided are also trying not to play games while charging, because when friends play games while charging, the temperature can twice as hot as your friends. Friends whenua playing games without charging why because the first is haat from the engine and the second is heat from the battery so this is also the factor that makes the rog phone 5 short-lived, then this Last
Q.5) Is also a frequently asked question, Why can the rog Phone 5 WiFi turn Off after an update ?
- actually there is a problem with the WiFi IC, a component. It's the same as before. The CPU IC. Now, it's located close to the CPU IC, where is the CPU IC hot, then it gets to the WiFi IC, so the WiFi IC has Problems ? Because of the hot temperature earlier and after the average update is actually quite hot and this also doesn't apply to the rog Phone 5, but there are also several other brands. Not even a gaming cellphone, after the update problems arise, whether the WiFi is off or even there are lines on the LCD after updating
What do you think about this? Do you agree with this?
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01-04-2023 05:46 PM
Hello, vamsikrisna.
We are still assisting you to interact with our repair center to ensure the quality of the maintenance.
However, the SIM card issue is not included in any testing issue that has been discovered, nor is it as per the condition you have previously reported.
Would you mind telling me if you also have this SIM card issue? It appears that your phone is currently in the repair center. Do you have other devices that have encountered this problem?
Thank you.
We are still assisting you to interact with our repair center to ensure the quality of the maintenance.
However, the SIM card issue is not included in any testing issue that has been discovered, nor is it as per the condition you have previously reported.
Would you mind telling me if you also have this SIM card issue? It appears that your phone is currently in the repair center. Do you have other devices that have encountered this problem?
Thank you.
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