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[ROG3] Fingerprint doesn't work after repair at Asus Service Center

gazala3ruby
Star I

Model Name: ROG Phone 3
Firmware Version: WW_Phone-18.0410.2108.158 (latest as of 15/08/2021)
Rooted or not: No
Frequency of Occurrence: Always since repaired from Asus Service Center
I've attached a screen recording of the issue. I'm not able to add fingerprints in the settings.
I see this is a common issue on the forum, see here https://zentalk.asus.com/en/discussion/44220/asus-rog-phone-3-fingerprint-scanner-not-working.
Please let me know if there's a fix. Or can I get a replacement phone, because I already waited one week for the repair to be done.


2 REPLIES 2

Irene2_ASUS
Zen Master I
Hi @gazala3ruby,
Check your inbox for a PM from me!

gazala3ruby
Star I
Replied to your PM, hoping for a quick response. Thanks!