Asus ROG Phone 3 Fingerprint Scanner Not Working
Please tell us some basic information before asking for help:
- Model Name: Asus ROG Phone 3
- Firmware Version: 17.0823.2012.131
- Rooted or not: Not
- Frequency of Occurrence: Everytime
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.