Asus ROG Phone 3 Fingerprint Scanner Not Working

TurbosTurbos Level 1
edited March 2021 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG Phone 3
  2. Firmware Version: 17.0823.2012.131
  3. Rooted or not: Not
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.


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